REFUND POLICY

Effective Date: [Mar. 7, 2024]

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Thank you for choosing Digital Samurai Gaming PC Builds!

 

 

We strive to provide high-quality products and exceptional customer service. Please read our refund policy carefully to understand your rights and responsibilities.

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1. Returns and Refund Timeframe:

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• You have 30 days from the date of delivery to request a return and/or refund.

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2. Condition of the Product:

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• The product must be in its original condition, including all accessories, manuals, and packaging.

• Products that show signs of use, damage, or customization may not be eligible for a refund.

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3. Restocking Fees:

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• A restocking fee of 15% may be applied to opened and used products to cover inspection, repackaging, and restocking.

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4. Return Shipping Costs:

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• Customers are responsible for return shipping costs.

• Digitla Samurai PC will provide prepaid shipping labels for returns only in cases of defective or damaged products.

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5. Refund Method:

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• Refunds will be issued to the original payment method.

• If the original payment method is unavailable, a store credit may be offered.

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6. Exceptions and Non-Refundable Items:

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• Software and digital downloads are non-refundable.

• Customized or personalized builds are not eligible for returns.

• On sale items are not eligible for refunds.

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7. Initiating the Refund Process:

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• To initiate a refund, contact our customer support team at [digitalsamuraipcbuilds@gmail.com] or call [404 939 5656].

• Follow the provided instructions for returning the product.

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8. Refund Processing Time:

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• Refunds will be processed within [7] business days after the returned product is received and inspected.

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9. Warranty Claims:

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• For warranty claims, please refer to our warranty policy available on our website.

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10. Contact Information:

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• For any questions or concerns regarding refunds, contact our customer support team at [digitalsamuraipcbuilds@gmail.com].

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